Privacy Policy for Touchlans

Last Updated: 2025.08.25

At Touchlans (“we,” “us,” or “our”), we are committed to protecting the privacy and personal information of our website visitors and customers (“you” or “your”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website (www.touchlans.com, “the Site”) and purchase our products (hand soap refills, hand creams, disinfecting wipes, disinfecting sprays). By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: Personal Information (information that identifies you individually) and Non-Personal Information (anonymous, aggregated data that does not identify you).

1.1 Personal Information

We collect Personal Information only when you voluntarily provide it to us, such as when you:

  • Create an account on the Site;
  • Place an order for our products (e.g., name, shipping address, billing address, email address, phone number, payment details);
  • Subscribe to our newsletter or marketing communications;
  • Contact our customer service team (e.g., via email at [email protected]);
  • Participate in surveys, reviews, or promotions.

The Personal Information we may collect includes, but is not limited to:

  • Full name
  • Email address
  • Mailing address (shipping and billing)
  • Phone number
  • Payment information (e.g., credit card details, which are processed securely by third-party payment providers; we do not store full payment card information)
  • Account credentials (username, password, which is encrypted)
  • Communication preferences

1.2 Non-Personal Information

We automatically collect Non-Personal Information when you interact with the Site to improve its functionality and your user experience. This information does not identify you individually and may include:

  • IP address (the unique identifier of your device’s internet connection);
  • Browser type and version (e.g., Chrome, Safari);
  • Device type (e.g., smartphone, laptop, tablet);
  • Operating system (e.g., iOS, Android, Windows);
  • Pages visited on the Site, time spent on each page, and navigation patterns;
  • Referral source (how you found the Site, e.g., search engine, social media link);
  • Cookies and similar tracking technologies (see Section 3 for details).

2. How We Use Your Information

We use your Personal Information and Non-Personal Information for the following legitimate business purposes, in compliance with applicable data protection laws:

2.1 To Fulfill Orders and Provide Customer Service

  • Process, confirm, and ship your product orders;
  • Communicate with you about your order status (e.g., order confirmation, shipping updates, delivery notifications);
  • Resolve customer inquiries, issues, or complaints (via email at [email protected] or other contact channels);
  • Process returns, refunds, or exchanges.

2.2 To Manage Your Account

  • Create and maintain your user account on the Site;
  • Allow you to access and update your account information;
  • Ensure the security of your account (e.g., verifying your identity).

2.3 To Send Marketing and Promotional Communications

  • Send you newsletters, product updates, special offers, or promotional materials (only if you have opted in to receive such communications);
  • Personalize marketing content based on your preferences and purchase history (e.g., recommending products similar to those you’ve bought);
  • You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

2.4 To Improve the Site and Our Products

  • Analyze user behavior (using Non-Personal Information) to identify trends, optimize Site navigation, and enhance the user experience;
  • Test and develop new features, products, or services;
  • Address technical issues or errors on the Site.

2.5 To Ensure Security and Compliance

  • Protect against fraud, unauthorized access, or misuse of the Site (e.g., monitoring for suspicious activity);
  • Comply with applicable laws, regulations, or legal obligations (e.g., tax requirements, responding to legal requests from authorities).

3. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels) to collect Non-Personal Information and improve your experience on the Site. Cookies help us:

  • Remember your account login details (if you choose “Remember Me”);
  • Track items in your shopping cart;
  • Personalize your browsing experience (e.g., showing products relevant to you);
  • Analyze Site traffic and usage patterns.

You can control cookies through your browser settings:

  • Most browsers allow you to block or delete cookies;
  • Note that disabling cookies may affect the functionality of the Site (e.g., you may not be able to add items to your cart or log in to your account).

We do not use cookies for purposes unrelated to the operation of the Site or the provision of our services.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

4.1 Third-Party Service Providers

We work with trusted third-party providers to help us operate the Site, process orders, and deliver services. These providers have access to your Personal Information only to perform specific tasks on our behalf and are obligated to protect your information:

  • Payment Processors: We use secure third-party payment gateways (e.g., PayPal, Stripe) to process credit card payments. These providers do not share your full payment details with us.
  • Shipping Partners: We share your name and shipping address with carriers (e.g., UPS, FedEx, local postal services) to deliver your orders.
  • Marketing and Analytics Tools: We may use tools like Google Analytics (for Site traffic analysis) or email marketing platforms (for sending newsletters) that collect Non-Personal Information or limited Personal Information (e.g., email address) to support our marketing efforts.

4.2 Legal Requirements

We may disclose your Personal Information if required by law, regulation, or legal process (e.g., a court order, subpoena) or to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction involving Touchlans, your Personal Information may be transferred to the new owner or entity, provided that the new entity agrees to comply with this Privacy Policy.

5. How We Protect Your Information

We take reasonable and industry-standard security measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., passwords, payment information) using Secure Sockets Layer (SSL) technology;
  • Secure storage of data on protected servers with restricted access;
  • Regular security audits and updates to our systems and processes;
  • Training for our team on data protection best practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act in good faith to minimize risks.

6. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents), you may have the following rights regarding your Personal Information:

  • Access: Request a copy of the Personal Information we hold about you;
  • Correction: Request that we update or correct inaccurate or incomplete Personal Information;
  • Deletion: Request that we delete your Personal Information (subject to legal obligations, e.g., retaining records for tax purposes);
  • Restriction: Request that we restrict the use of your Personal Information (e.g., if you dispute its accuracy);
  • Data Portability: Request that we transfer your Personal Information to another organization (in a structured, machine-readable format);
  • Opt-Out: Opt out of marketing communications at any time (see Section 2.3).

To exercise any of these rights, please contact us at [email protected] with your full name, email address, and a clear description of your request. We will respond to your request within a reasonable timeframe (as required by law, typically 30–45 days).

7. Children’s Privacy

Our Site and products are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will immediately delete that information. If you believe a child under 13 has provided us with Personal Information, please contact us at [email protected].

8. Links to Third-Party Websites

The Site may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy applies only to the Site—we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Last Updated” date at the top of this page and post the revised policy on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Site after the updated Privacy Policy is posted constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Information, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as possible.

Thank you for trusting Touchlans with your information. We are committed to protecting your privacy and providing you with a safe, secure shopping experience.